Close-up of hands carefully mending a heavyweight marigold organic cotton garment with thick linen thread, warm golden-hour sunlight casting soft shadows, 35mm film look.
Close-up of hands carefully mending a heavyweight marigold organic cotton garment with thick linen thread, warm golden-hour sunlight casting soft shadows, 35mm film look.
Explore FAQs
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Keeping your items in use

Whether you need a step-by-step repair guide, replacement parts, or help with an order, our unhurried support team is here to assist you.

Get in touch

Send a message

We typically respond within twenty-four hours. No automated bots, just thoughtful humans who care about unhurried craft.

Common Questions

Durable care & repair

How do I request replacement parts?

Do you offer repair guides?

Yes. Every electronic and apparel item we make comes with a printed, step-by-step mending manual. Digital copies are always available upon request.

We stock brass dials, walnut panels, and organic cotton patches. Simply send us a message with your item model and we will ship the parts directly to you.

How do you package shipments?

What is your return policy?

We use entirely plastic-free, recyclable paper packaging for all shipments. Our boxes are sealed with water-activated paper tape to minimize environmental impact.

We offer a thirty-day window for unused items. However, if your product breaks years down the road, we prefer to help you mend it rather than replace it.